Support

One Way Games

Effective 18 August 2026 · Last updated 18 August 2026

Get in touch

Email support@onewaygames.com and a real person will read it.

We are a small studio, so replies usually take a few business days.

What helps us help you

If something has gone wrong, tell us:

• Which game, and the version number if you can find it
• Your device and its operating system version, for example "Pixel 8, Android 15"
• What happened, and what you expected to happen instead
• Whether it happens every time or only sometimes
• A screenshot or a short video, if you have one

That is usually enough for us to reproduce a problem and fix it.

Common questions

I lost my progress.

Saves live on your device only. We have no copy and cannot restore one. Reinstalling clears the save, so avoid that if you want to keep it.

I want a refund.

Refunds are handled by the store you bought from, not by us. On Google Play use play.google.com/store/account/orderhistory. On the Apple App Store use reportaproblem.apple.com. We cannot issue refunds ourselves because we never take the payment.

Will you add this feature?

Tell us anyway. We read every suggestion.

Can I make videos or streams of your games?

Yes, including monetised ones. Just do not present them as official or made by us.

Do you collect my data?

No. Our games request no permissions and send nothing anywhere. See our privacy policy.

Are you hiring?

Not at the moment.

Press and business

Press enquiries and business enquiries also go to support@onewaygames.com. Put "Press" or "Business" at the start of the subject line and it will get routed properly.

Company

One Way Games LLC

1887 Whitney Mesa Dr Unit 3434

Henderson, NV 89014

United States